You may cancel a ‘Porcelain Stock Item’ order up to 24hrs before delivery from our storage facility. If you cancel an order after delivery you will be liable to pay for collection / return to us and pay a re-stocking fee of £20 per pallet, the products must be unused, as new, and as sold.
Only Full Packs can be returned.
‘Porcelain Stock Item’ orders cancelled during transport will be subject to the buyer covering any associated costs of transport/shipping incurred at that point.
Attlebridge does not accept returns on ‘Bespoke’ Concrete or Porcelain ordered directly from our manufacturer in Italy, as these are subject to large haulage & import costs.
Our Porcelain range is subject to shade variation in colour and each range will have a different effect/pattern. This could mean that up to 15 tiles within a pack can be different from each other in order to create the desired effect.
We do not accept returns on goods that may show subtle differences from samples as mentioned above.
If the product you purchase is damaged then you must take photos and send to us asap.
Only full packs can be exchanged so do not use any of the slabs out of the pack as you may lose your right to exchange. We require the damaged unused slabs to be returned to us in order to either process a refund or make arrangements for replacements. Damages cannot be rectified if you have unpacked goods and started laying your patio, as chips can occur whilst unpacking.
Please inspect delivery before signing. Breakages can happen in transit. If required we will send out replacements. Please take photos and contact the office within 7 Days.
Do not start laying your slabs and then notify us of damages. We cannot accept liability once they’ve been unpacked/layed.
Please note we do not accept excess order returns.